Terms of sale
Effective from 2026-05-03
1. Scope
These terms apply to all B2B sales of Akfix products by X Chem Maroc to Moroccan professionals: joiners, contractors, wholesalers, craftsmen, design offices.
2. Offers and orders
Quotes are valid for 15 days unless otherwise stated. Orders are placed via WhatsApp, email or order form on the site. Each confirmed order implies full acceptance of these terms.
3. Prices and invoicing
Prices are quoted in Moroccan dirhams (MAD) excluding tax. VAT 20% is added to the invoice. Invoice is delivered with goods or as agreed with administration.
4. Payment
Standard payment terms: 50% on order, balance on delivery unless otherwise agreed. For approved resellers, deferred payment terms possible after file review. Any payment delay incurs interest at 1.5% monthly.
5. Delivery
Delivery in 6 cities (Casablanca, Rabat, Tanger, Marrakech, Agadir, Fez) within 24-72h depending on availability. For other cities, transport via logistics partner. Transport risks are the buyer's responsibility from loading.
6. Product warranty
Akfix products are warranted by the manufacturer according to specifications on official TDS sheets. Warranty does not apply in case of poor storage, expired product, or use not compliant with technical advice.
7. Returns and refunds
Acceptance of return for unopened product in original packaging within 7 days after delivery, after written agreement from X Chem. Return costs at buyer's expense unless product is defective.
8. Applicable law and jurisdiction
These terms are governed by Moroccan law. In case of dispute, Casablanca courts have exclusive jurisdiction after mandatory amicable resolution attempt.
Questions on terms of sale: contact us at contact@akfix.co.ma or WhatsApp +212 661 187 799.
